Q1. What is Change Management?
Ans: Change Management is the discipline that prepares and supports individuals and organizations adopt and utilize change in order to reach their desired outcomes.
Q2. Where are we?
Ans: Self-knowledge is the first step towards change. Therefore, we must analyse ourselves where we stand towards progress.
Q3. Where do we want to go?
Ans: Answering this question for both performance and health means setting an aspiration at the intersection of where market opportunities exist and what capabilities the company has.
Q4. How ready are we to get started?
Ans: Don’t move straight from aspiration to action. You can’t know what actions to take if you don’t have a clear view of the capabilities and mindsets you’ll need to develop to make the change stick.
Q5. What practical steps do we need to take?
Ans: Leaders need to be as clear about what the company won’t do anymore as about what it will do to improve both performance and health.
Q6. How do we manage the journey?
Ans: Implementing a portfolio of performance initiatives can take different forms – everything from running pilots to “big bang” roll outs. But too often leaders underestimate the amount of energy that is needed to roll out large scale change.
Q7. How do we keep moving forward?
Ans: Leaders who actually reach their performance goal too often see it as the end of the road, and don’t plan a transition to a period of continuous improvement. This creates a risk that the company won’t be able to sustain the impact it’s achieved.
Q8. How do we avoid mistakes?
Ans: Change in business is unavoidable and often with it comes change management mistakes that can negatively affect some of the benefits the change was supposed to bring in to a business or organization. So make sure to avoid the most common change management mistakes!