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Mastering CRM Essentials

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  1. Course Overview
  2. Module 1: Introduction to CRM & Customer-Centric Thinking
    4 Topics
    |
    1 Assessment
  3. Module 2: Understanding Customers & Customer Lifecycle
    4 Topics
    |
    1 Assessment
  4. Module 3: Core CRM Processes
    5 Topics
    |
    1 Assessment
  5. Module 4: CRM Data & Analytics
    4 Topics
    |
    1 Assessment
  6. Module 5: CRM Tools & Platforms (Hands-on)
    4 Topics
    |
    1 Assessment
  7. Module 6: Automation & Digital CRM
    4 Topics
    |
    1 Assessment
  8. Module 7: CRM Implementation & Strategy
    4 Topics
    |
    1 Assessment
  9. Module 8: Omnichannel Customer Engagement
    3 Topics
    |
    1 Assessment
  10. Module 9: Data Privacy, Ethics & Compliance
    3 Topics
    |
    1 Assessment
  11. Module 10: Case Studies & Capstone Project
    3 Topics
  1. Mastering CRM Essentials
  2. Course Overview
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Course Overview

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